Please include your original paperwork or a note with your name and order number.
Unfortunately we DO NOT offer International exchanges.
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Refunds from outside the UK on orders are now handled by our third party logistics partner Global E.
| International Returns Policy | International Return Method | Cost | |
| 28 days from the day you receive your order | Refunds from outside the UK on orders are now handled by our third party logistics partner Global E - see details below |
For Europe: DHL standard (£5) or DHL express service (£10) For rest of world: DHL express (£10) only |
To begin the refund process please click here
How it works:
- Visit our Global-E international Returns Portal click here
- Enter your Interntional order number (beginning "GE") and the email address you used with your order.
- Select the item/s you wish to return, choose a reason from the drop down menu and click next.
- For Europe choose either DHL standard (£5) or DHL express service (£10). For rest of world only DHL express (£10) is available
- To return your parcel choose either drop off to a DHL service point, or arrange a collection with DHL. Find your nearest service point herehttps://locator.dhl.com
Please repack the item as securely as possible including the invoice/returns form inside, if you need a new one please contact our customer support.
We advise not to combine multiple parcels in one return package as this can affect the return process - each return will need to be logged on the portal as individual orders.
Jan 30, 2025