All Sugarhill Brighton UK returns are FREE.
You can choose to return the order via InPost lockers or Royal Mail. Our online returns portal can be found here.
If you’d like to return an item from your order, it must reach us in its new, unworn state with its original tags and packaging.
Returns must reach us within 28 days of delivery.
(Due to our limited run collections, where items often sell out quickly, we do not offer product exchanges. If you require a different size please return your unsuitable item for a refund and make a new order for your required size.
This will ensure that you don't miss out on the item and that we get your new size to you as quickly as possible. You can also select the option for store credit. This will be emailed to you as a gift voucher.)
- Enter your order number and email and you’ll be given the option to return or exchange for store credit (emailed to you as an online gift card... with bonus credit added!)
- Then you can choose from the below options -
Royal Mail -
Select either a print-at-home label or a QR code to show at any Royal Mail post office (these will be emailed to you).
InPost Lockers -
Select this option and a QR code will be emailed to you. This can be scanned at an InPost Locker near you.
- Include a note in your parcel with your name, order number, and a brief description of any faults.
- Take your parcel to the post office or InPost locker.
- Once we have received and processed your returned item your refund/store credit will automatically be processed/emailed to you, it’s as easy as that!
If for any reason you do not wish to use the free returns label, please send returns to:
Sugarhill Brighton Returns
Exclusive Logistics Ltd
Dewar House, Central Road
Harlow,
CM20 2ST
UNITED KINGDOM
If you choose to use an untracked service your order cannot be tracked. If your parcel was to get lost without tracking, we cannot be held responsible for your lost parcel, therefore, we would be unable to process your claim for a refund.
Unfortunately, we are not able to confirm if we have received individual returns prior to opening your parcel, however, you should be able to check the whereabouts of your parcel using the Royal Mail or InPost tracking system. Please be assured that if you can see your parcel is with us we will process your return as soon as possible.
Returns may take up to 10 working days to be processed.