Ordering

• How do I make changes or cancel an order?

  Our warehouse team work very fast to dispatch all orders as quickly as possible. If you need to make a change to your order, please contact us at hello@sugarhillbrighton.com or call us on 01273 911814 as soon as you can.

• I haven't received a confirmation email

  Please check your spam folder first as these emails sometimes get filtered out of your inbox incorrectly. If it’s not there, please contact us with your order number and we will be happy to look into it for you.

• Help! I've forgotten my password

  Please click on 'Account', located in the top right corner of our website. Click on ‘Forgot your password?’ enter your email address and click ‘submit’ to receive a password reset email. Once that’s arrived, click on 'Reset My Password' which will take you back to our website. There, you’ll be pr...

• I'm having trouble ordering

  We're sorry to hear that but we're here to help! If you’re accessing our website on a desktop computer : We suggest that you use the latest version of your operating system provider so it’s worth checking if there are any available updates. You may also need to delete your browser’s cookies and/...